Information & Guidelines for Visitors

CURRENT VISITATION GUIDELINES BELOW EFFECTIVE JANUARY 12, 2022

The safety of our patients, visitors and staff is always our first priority. During this period of high community spread of COVID-19, Glens Falls Hospital is temporarily reducing visitation.  Effective Wednesday, January 12, the following restrictions will be in place:

  • Visiting hours will be 4pm – 8pm, seven days per week.
  • Each inpatient may have one unique visitor per day.  Visitors may not leave and return, nor can the assigned unique visitor be replaced by another visitor.
  • Visitors must be age 18 and older.
  • Visitors will enter only through the West Entrance where they will be greeted and screened by security.
  • Visitors must wear a mask at all times and should bring their own personal mask.
  • Visitors will be asked to use hand sanitizer at the screening station and practice good hand hygiene for the duration of their visit.
  • There is no eating or drinking in patient rooms at this time.
  • Please understand that visitation is not allowed for COVID-19 positive infectious patients.

Exceptions:

  • On the day of discharge from an inpatient stay, one visitor may accompany the patient for the discharge process outside of visiting hours.
  • The Joyce Stock Snuggery: Up to two support people (including a doula) will be allowed. For the Special Care Nursery, patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.
  • Emergency Department: Visitation in the Emergency Department will be limited to those who need special assistance such as children, the elderly, and those with developmental, emotional, or cognitive limitations. Compassionate exceptions may also be made on a case by case basis.
  • Same Day Surgeries and Outpatient Procedures: One visitor may accompany the patient during admission and rejoin them for the discharge process.  Those accompanying a same day surgical or procedural treatment patient my stay in the waiting area, or Au Bon Pain.

 

Visitation for special areas related to pediatric patients, patients for whom a support person has been determined to be essential to the care of the patient, and patients in imminent end-of-life and compassionate exceptions remain unchanged.

Please understand that some patients may be excluded from visitation due to their medical condition or safety requirements.  Visitors who are at high risk for severe illness from COVID-19, such as older adults and those with underlying medical conditions, are discouraged from visiting at this time.  Additionally, those who do not follow the visitation guidelines will be asked to leave. We thank you for your cooperation.

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Visitors

Our primary concern at Glens Falls Hospital is the comfort and safety of our patients and visitors. We strive to make your visit as comfortable and convenient as possible. Below is the most frequently requested information about our hospital.

Note: All visitors will be greeted by security and asked to show a photo ID. These include, but are not limited to, a driver’s license, military ID, or school ID. If a visitor does not have an ID, the security team will work with the visitor on a case by case basis. A photo will be taken and a visitor badge will be issued to give you access to the hospital campus. We appreciate your cooperation.

Visitor Information

Glens Falls Hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Glens Falls Hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Supporting our patients’ needs to rest, we encourage you to speak with the patient’s nurse for unit-suggested visiting guidelines. If the stated times are not convenient for you or the patient, please make the patient’s nurse aware of your situation and efforts will be made to accommodate you and the patient.

Please note that visitors are asked to observe quiet times daily from 8 pm – 7 am to give our patients the ability to rest and recuperate. Any restrictions on visitors or other forms of communication are evaluated for their therapeutic effectiveness and are fully explained to the patient and the family who then participate in the determination.

Visit Helpful Information for our dining options, interpreter services, patient experience, lost and found, pastoral care, security, and cell phone use.

Visitor Guidelines

Glens Falls Hospital recognizes the important role visitors can play in helping someone through a hospital stay. Please note there may be times when it is clinically necessary to restrict the number of visitors and/or duration of a visit. For the comfort and safety of the patient you are visiting, we ask that you please observe the following guidelines:

  • Children under the age of 18 may be restricted or required to be accompanied by an adult, at the discretion of the healthcare team. It is up to the discretion of the healthcare team if children under 12 years old are appropriate for visitation.
  • In accordance with NYS law, smoking and vaping are prohibited at Glens Falls Hospital and all regional locations.
  • Due to concerns for the safety of our patients, all visitors are asked to clean their hands before and after visiting patients. Hands may be cleaned with soap and water or with alcohol-based gel available throughout the hospital and in every patient room. Additionally, visitors are asked to comply with any isolation precautions indicated on the entrance to the patient room while visiting. We hope that both of these requests will help to create a safe and healthful environment for all patients, staff and visitors in the hospital.
  • Many patients are on restricted diets. Please check with the nurse before bringing in food from the outside. Please do not use restrooms located in patient rooms. A nurse or other Glens Falls Hospital staff member can direct you to the nearest public restroom.
  • Firearms and other weapons are not permitted on hospital property, except in the case of law enforcement
    officers.

These guidelines have been established to ensure your loved one or friend is treated in a quiet, healthful environment, with time for visitors as well. In semi-private rooms, the privacy and need for rest of both patients should be of the utmost consideration. Your cooperation in maintaining a peaceful and comfortable atmosphere for all patients is greatly appreciated. In the event that the hospital must restrict a patient’s visitors or other forms of communication based on therapeutic effectiveness, this will be fully explained to the patient and any caregivers and will be determined with their participation.

Visiting Guidelines During Flu Season

During flu season, the New York State Department of Health requires hospitals to institute specific guidelines and precautions to prevent the spread of influenza. Guidelines will be updated throughout the hospital and include no visitors with fever, sore throat, cough, shortness of breath, rash, diarrhea, or vomiting. Please speak with your nurse should you have any questions or concerns.

Entrance Hours
Effective 3/25/20

Tower Entrance
CLOSED until further notice

West Entrance
Open Daily
5:30am-8:00pm

Pruyn Pavilion Entrance
Open Monday – Friday
5:00am-6:00pm

Emergency Department
Open 24/7 including holidays

All visitors and patients will be screened prior to entry.

Questions or Concerns?

Please contact the Patient Experience department at 518-926-3450.

Your Story is our Story - Glens Falls Hospital “All of the nurses and staff in the Snuggery were exceptional. The OR nurses were amazing and made me feel comfortable and calm. Nurse Kristin made sure all our needs were met, answered our questions, and over all, made us feel important and cared for.” Elizabeth Vestal Queensbury, NY