Information & Guidelines for Visitors

New Visitation Guidelines Effective August 3, 2022

The safety of our patients, visitors and staff is always our first priority. Effective Wednesday, August 3, visitation guidelines will be expanded as follows:

  • Visiting hours will be 11am – 8pm, seven days per week.
  • Each inpatient may have two unique visitors per day.
  • Visitors must be age 18 and older.
  • Visitors will enter only through the Tower Entrance where they will be greeted and screened by security.
  • Visitors must wear a mask at all times and one will be provided if needed.
  • Visitors will be asked to use hand sanitizer at the screening station and practice good hand hygiene for the duration of their visit.
  • As masks are required to be worn by all visitors, eating and drinking is only allowed in rooms with one patient.
  • Please understand that visitation is not allowed for COVID-19 positive infectious patients.


  • On the day of discharge from an inpatient stay, two visitors may accompany the patient for the discharge process outside of visiting hours.
  • The Joyce Stock Snuggery: up to two support people (including a doula) will be allowed. For the Special Care Nursery, patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.
  • Emergency Department: Limited to one unique visitor per day who may leave and return if necessary. Staff will exercise their best clinical judgment in determining when visitation may be temporarily limited based on departmental needs. Compassionate exceptions will be made on a case-by-case basis.
  • Same Day Surgeries and Outpatient Procedures:
  • One visitor may accompany the patient during admission and rejoin them for the discharge process. Those accompanying a same day surgical or procedural treatment patient my stay in the waiting area, or Tower Lobby waiting area.  Visitors may also use the cafeteria, located in the basement of the central corridor.

Visitation for off-site locations, special areas related to pediatric patients, patients for whom a support person has been determined to be essential to the care of the patient, and patients in imminent end-of-life and compassionate exceptions remain unchanged.

Please understand that some patients may be excluded from visitation due to their medical condition or safety requirements.  Visitors who are at high risk for severe illness from COVID-19, such as older adults and those with underlying medical conditions, are discouraged from visiting at this time.  Additionally, those who do not follow the visitation guidelines will be asked to leave. We thank you for your cooperation.

Entrance Hours
Effective 8/3/22

Tower Entrance
11am – 8pm Daily

West Entrance

Pruyn Pavilion Entrance
Open Monday – Friday
5:00am-6:00pm for C.R. Wood Cancer Center Appointments

Emergency Department
Open 24/7 including holidays

All visitors and patients will be screened prior to entry.

Questions or Concerns?

Please contact the Patient Experience department at 518-926-3450.

Your Story is our Story - Glens Falls Hospital "I woke in the middle of the night with chest pain and saw Dr. Hogan. He explained everything that was going on and that I needed a stent. I was completely at ease with his diagnosis and plan and had the surgery with Dr. Bashir the following morning. My experience was excellent." Gary Nelson Queensbury, NY