Information & Guidelines for Visitors

SPECIAL NOTICE FOR VISITORS

Effective Monday June 22, 2020, visitation will be expanded for hospital inpatients in a manner that maintains the safety of patients, visitors, and staff to contain the spread of COVID-19:

  • Visiting hours are 4pm-8pm, seven days per week.
  • Each patient may have one designated visitor per day.
  • Visitors must be age 18 and older.
  • Visitors will enter only through the West Entrance where they will be greeted and screened by security.
    • Visitors must wear a mask at all times and should bring their own personal mask.
    • The visitor will have their temperature checked. Any temperature above 100.0 degrees will exclude the individual from visiting.
    • Visitor will be asked to use hand sanitizer at the screening station and practice good hand hygiene for the duration of their visit.
    • In accordance with DOH guidelines, all visitors will be entered into our electronic visitor management system, and they must share a verifiable telephone number in case there is a need for future contact tracing. This is now required of all hospitals who choose to allow visitors.
  • The visitor must remain in the patient’s room for the entirety of their visit.
  • There is no eating or drinking allowed in patient rooms at this time.
  • Once you leave the hospital, you will not be permitted to re-enter for visitation that same day.
  • On the day of discharge from an inpatient stay, one visitor may accompany the patient for the discharge process outside of visiting hours.
  • Visitation is also expanded to allow one unique visitor in the Emergency Department for the duration of a patient’s stay outside of visiting hours.
  • Visitors for patients who are receiving same-day surgical and procedural treatments may accompany them during admission. Once the patient is taken to the OR or procedural area, the visitor will need to leave the hospital. When the patient is in recovery and ready for discharge, the visitor will be contacted and may return to rejoin them for the discharge process.

It’s important to know that some patients may be excluded from visitation due to their medical condition or safety requirements.

In accordance with NY State DOH guidance and the Governor’s Executive Order, if you have traveled to any of these following states within the last 14 days, you will not be able to visit a patient:

  • Alabama
  • Arkansas
  • Arizona
  • California
  • Delaware
  • Florida
  • Georgia
  • Iowa
  • Idaho
  • Kansas
  • Louisiana
  • Mississippi
  • North Carolina
  • Nevada
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Utah

Visitation for special areas related to pediatric patients, maternity patients, patients for whom a support person has been determined to be essential to the care of the patient, and patients in imminent end-of-life and compassionate exceptions remain unchanged. For the Joyce Stock Snuggery, this means delivering mothers will be allowed one visitor for the duration of their stay – this can be a spouse/significant other OR another support person of the family’s choosing – in addition to their doula.  Special Care Nursery patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.  Visitation restrictions also remain in place for patients in the Inpatient Behavioral Health Unit, all off site locations and all outpatient areas other than same day surgery and procedural areas.

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Visitors

Our primary concern at Glens Falls Hospital is the comfort and safety of our patients and visitors. We strive to make your visit as comfortable and convenient as possible. Below is the most frequently requested information about our hospital.

Note: All visitors will be greeted by security and asked to show a photo ID. These include, but are not limited to, a driver’s license, military ID, or school ID. If a visitor does not have an ID, the security team will work with the visitor on a case by case basis. A photo will be taken and a visitor badge will be issued to give you access to the hospital campus. We appreciate your cooperation.

Visitor Information

Glens Falls Hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Glens Falls Hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Supporting our patients’ needs to rest, we encourage you to speak with the patient’s nurse for unit-suggested visiting guidelines. If the stated times are not convenient for you or the patient, please make the patient’s nurse aware of your situation and efforts will be made to accommodate you and the patient.

Please note that visitors are asked to observe quiet times daily from 8 pm – 7 am to give our patients the ability to rest and recuperate. Any restrictions on visitors or other forms of communication are evaluated for their therapeutic effectiveness and are fully explained to the patient and the family who then participate in the determination.

Visit Helpful Information for our dining options, interpreter services, patient experience, lost and found, pastoral care, security, and cell phone use.

Visitor Guidelines

Glens Falls Hospital recognizes the important role visitors can play in helping someone through a hospital stay. Please note there may be times when it is clinically necessary to restrict the number of visitors and/or duration of a visit. For the comfort and safety of the patient you are visiting, we ask that you please observe the following guidelines:

  • Two visitors at a time is preferred. Children under the age of 18 may be restricted or required to be accompanied by an adult, at the discretion of the healthcare team. It is up to the discretion of the healthcare team if children under 12 years old are appropriate for visitation.
  • In accordance with NYS law, smoking and vaping are prohibited at Glens Falls Hospital and all regional locations.
  • Due to concerns for the safety of our patients, all visitors are asked to clean their hands before and after visiting patients. Hands may be cleaned with soap and water or with alcohol-based gel available throughout the hospital and in every patient room. Additionally, visitors are asked to comply with any isolation precautions indicated on the entrance to the patient room while visiting. We hope that both of these requests will help to create a safe and healthful environment for all patients, staff and visitors in the hospital.
  • Many patients are on restricted diets. Please check with the nurse before bringing in food from the outside. Please do not use restrooms located in patient rooms. A nurse or other Glens Falls Hospital staff member can direct you to the nearest public restroom.
  • Firearms and other weapons are not permitted on hospital property, except in the case of law enforcement
    officers.

These guidelines have been established to ensure your loved one or friend is treated in a quiet, healthful environment, with time for visitors as well. In semi-private rooms, the privacy and need for rest of both patients should be of the utmost consideration. Your cooperation in maintaining a peaceful and comfortable atmosphere for all patients is greatly appreciated. In the event that the hospital must restrict a patient’s visitors or other forms of communication based on therapeutic effectiveness, this will be fully explained to the patient and any caregivers and will be determined with their participation.

Visiting Guidelines During Flu Season

During flu season, the New York State Department of Health requires hospitals to institute specific guidelines and precautions to prevent the spread of influenza. Guidelines will be updated throughout the hospital and include no visitors with fever, sore throat, cough, shortness of breath, rash, diarrhea, or vomiting. Please speak with your nurse should you have any questions or concerns.

Entrance Hours
Effective 3/25/20

Tower Entrance
CLOSED until further notice

West Entrance
Open Daily
6:00am-8:00pm

Pruyn Pavilion Entrance
Open Monday – Friday
5:00am-6:00pm

Emergency Department
Open 24/7 including holidays

Valet Service is suspended until further notice.

All visitors and patients will be screened prior to entry.

Questions or Concerns?

Please contact the Patient Experience department at 518-926-3450.

Your Story is our Story - Glens Falls Hospital “I never pictured a staff so caring of my needs and concerns, but Dr. Sean Kennedy’s staff, GFH’s staff, and Dr. Kennedy answered all my questions, put my mind at ease, and helped me to breathe again. Thank you.” Derek Slayton Queensbury, NY