Information & Guidelines for Visitors

SPECIAL NOTICE FOR VISITORS — April 26, 2021 Update

Glens Falls Hospital has announced that visitation restrictions have been relaxed in accordance with guidelines released by the New York State Department of Health (DOH).  Beginning Monday, April 26, Glens Falls Hospital will allow 2 unique visitors age 18 years or older to visit a patient between 4 PM and 8 PM each day.

A patient may have only two visitors on a particular day, but different visitors will be allowed on the next day.  Visitors must stay in the patient room for the duration of their visit.  All visitors to inpatients must enter at the West Entrance.  Visitors should arrive at the hospital with a mask or face covering which must be worn throughout the visit.  Visitors should not arrive at the West entrance prior to 3:50 PM.

All visitors will be screened for temperature and respiratory symptoms. In accordance with DOH guidelines and current hospital policy, all visitors will be entered into our electronic visitor management system, and they must share a verifiable telephone number in case there is a need for future contact tracing.  This is now required of all hospitals who choose to allow visitors.

Patients arriving for outpatient procedures or surgeries at the hospital may be accompanied by a companion and that companion may remain with the patient through the admission process.  They may return to join the patient for the discharge process.  Visitors may not be present during procedures or in the recovery room except for pediatric patients, childbirth, and patients with an intellectual, developmental, or other cognitive disability.

Visitation is also expanded to include the Emergency Department, outpatient testing areas, and physician practices where one unique visitor, two for pediatric patients, may accompany the patient during their stay.

For the Joyce Stock Snuggery, expectant mothers may have two visitors/support people who will be allowed to leave and return the following day during the mother’s and baby’s hospital stay, in addition to having a doula present for childbirth.

All visitors will be instructed to practice good hand hygiene, and they must use the hand sanitizer provided at the entrance.

Complete visitor guidelines will be distributed to all inpatients, and a copy will also be given to visitors when they arrive.

Glens Falls Hospital also encourages the use of virtual visitation via digital devices to stay in touch with patients. The hospital can provide iPads to those who don’t have technology to communicate with loved ones. If you are interested in virtual visitation, please contact Patient Experience at 518-926-3450.

We thank you once again for your cooperation.  

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Visitors

Our primary concern at Glens Falls Hospital is the comfort and safety of our patients and visitors. We strive to make your visit as comfortable and convenient as possible. Below is the most frequently requested information about our hospital.

Note: All visitors will be greeted by security and asked to show a photo ID. These include, but are not limited to, a driver’s license, military ID, or school ID. If a visitor does not have an ID, the security team will work with the visitor on a case by case basis. A photo will be taken and a visitor badge will be issued to give you access to the hospital campus. We appreciate your cooperation.

Visitor Information

Glens Falls Hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Glens Falls Hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Supporting our patients’ needs to rest, we encourage you to speak with the patient’s nurse for unit-suggested visiting guidelines. If the stated times are not convenient for you or the patient, please make the patient’s nurse aware of your situation and efforts will be made to accommodate you and the patient.

Please note that visitors are asked to observe quiet times daily from 8 pm – 7 am to give our patients the ability to rest and recuperate. Any restrictions on visitors or other forms of communication are evaluated for their therapeutic effectiveness and are fully explained to the patient and the family who then participate in the determination.

Visit Helpful Information for our dining options, interpreter services, patient experience, lost and found, pastoral care, security, and cell phone use.

Visitor Guidelines

Glens Falls Hospital recognizes the important role visitors can play in helping someone through a hospital stay. Please note there may be times when it is clinically necessary to restrict the number of visitors and/or duration of a visit. For the comfort and safety of the patient you are visiting, we ask that you please observe the following guidelines:

  • Two visitors at a time is preferred. Children under the age of 18 may be restricted or required to be accompanied by an adult, at the discretion of the healthcare team. It is up to the discretion of the healthcare team if children under 12 years old are appropriate for visitation.
  • In accordance with NYS law, smoking and vaping are prohibited at Glens Falls Hospital and all regional locations.
  • Due to concerns for the safety of our patients, all visitors are asked to clean their hands before and after visiting patients. Hands may be cleaned with soap and water or with alcohol-based gel available throughout the hospital and in every patient room. Additionally, visitors are asked to comply with any isolation precautions indicated on the entrance to the patient room while visiting. We hope that both of these requests will help to create a safe and healthful environment for all patients, staff and visitors in the hospital.
  • Many patients are on restricted diets. Please check with the nurse before bringing in food from the outside. Please do not use restrooms located in patient rooms. A nurse or other Glens Falls Hospital staff member can direct you to the nearest public restroom.
  • Firearms and other weapons are not permitted on hospital property, except in the case of law enforcement
    officers.

These guidelines have been established to ensure your loved one or friend is treated in a quiet, healthful environment, with time for visitors as well. In semi-private rooms, the privacy and need for rest of both patients should be of the utmost consideration. Your cooperation in maintaining a peaceful and comfortable atmosphere for all patients is greatly appreciated. In the event that the hospital must restrict a patient’s visitors or other forms of communication based on therapeutic effectiveness, this will be fully explained to the patient and any caregivers and will be determined with their participation.

Visiting Guidelines During Flu Season

During flu season, the New York State Department of Health requires hospitals to institute specific guidelines and precautions to prevent the spread of influenza. Guidelines will be updated throughout the hospital and include no visitors with fever, sore throat, cough, shortness of breath, rash, diarrhea, or vomiting. Please speak with your nurse should you have any questions or concerns.

Entrance Hours
Effective 3/25/20

Tower Entrance
CLOSED until further notice

West Entrance
Open Daily
5:30am-8:00pm

Pruyn Pavilion Entrance
Open Monday – Friday
5:00am-6:00pm

Emergency Department
Open 24/7 including holidays

All visitors and patients will be screened prior to entry.

Questions or Concerns?

Please contact the Patient Experience department at 518-926-3450.

Your Story is our Story - Glens Falls Hospital "From Cheri and Dr. DeCunzo to the teams of providers assigned to my surgeries and the incredibly kind and attentive nurses of the surgical floor, to say my time at Glens Falls Hospital was a "good experience" is quite the understatement. I feel so fortunate to have been in such fantastic care and can now report I am back to full duties as mom, wife, and 'Dr. Erin'. " Erin Wright Bennington, VT