Helpful Information for Patients & Visitors

Dining Options

Cafeteria

Friends and family are welcome in the hospital cafeteria Monday through Friday, from 6:30 a.m. to 7:00 p.m.  The cafeteria is conveniently located near the central elevators on the lower level. A wide variety of entrees, salads, beverages, desserts and snack items are available. Please note the cafeteria is closed on weekends and observed hospital holidays.

Au Bon Pain

Glens Falls Hospital is pleased to offer 24-hour dining at the region’s only Au Bon Pain restaurant, located in our Tower Lobby. Au Bon Pain, which means “the fresh bread” in French, offers healthy, casual and fast dining options, including a soup and salad bar, made-to-order sandwiches and pre-packaged meals.

Billing

Glens Falls Hospital’s Patient Financial Services team is committed to making your payment for hospital services as convenient and stress-free as possible. If you have questions about a Glens Falls Hospital bill for services, please call Patient Financial Services at 518-926-5100.

We are also pleased to offer the safety and convenience of a secure online payment option. You can find your online user name and password in the upper left corner of your latest hospital statement. Once you are registered, you can view your account, pay your bill through your checking account or credit card, set up payment plans, or even sign up for electronic statements. Click here to pay your bill online.

Medical Records

To obtain medical records, please download a protected health information authorization form (PDF).

Complete the form and mail or fax it to:

Health Information Management
Glens Falls Hospital
100 Park Street
Glens Falls, NY 12801

Fax: 518-926-5404

A statutory fee may be charged to cover the costs of copying, mailing and other supplies associated with your request. For further questions, you can contact Health Information Management at 518-926-5402. Please keep in mind that Glens Falls Hospital only keeps medical records on file for the past 10 years.

Patient Financial Assistance

As a not-for-profit, community hospital, Glens Falls Hospital is committed to serving all patients regardless of ability to pay. Each year, our Patient Financial Assistance program provides uncompensated care to uninsured people who do not qualify for Medicaid, yet may meet our less stringent income level eligibility requirements.

If you are experiencing temporary financial set-backs and have difficulty paying for services provided by Glens Falls Hospital, please call Christine LaFountain at 518-926-5111, who will assist you in completing an application. Click here for more information on the Patient Financial Assistance program.

Patient Representative

Because we’re concerned about you as a person, Glens Falls Hospital provides you with a patient representative. This person works on your behalf to assure your personal comfort, solve problems, resolve complaints, and inform you of your rights and responsibilities as a patient. Our patient representatives work in confidence and are interested in your suggestions and comments. Please feel free to contact a patient representative in our Patient Experience office at 518-926-3450.

Interpreters

Should you require the services of an interpreter during your hospital visit, please speak with either a nurse or staff person. You may also contact a patient representative at 518-926-3450.

Lost & Found

If you are a patient and have lost a personal item during your stay, please notify your nurse, who will contact Lost & Found on your behalf. If you are a visitor, the Security Department at 518-926-2100 and the Patient Representative Office at 518-926-3450 are also available to assist you.

Birth Certificates

To obtain a copy of a birth certificate for someone born at Glens Falls Hospital, please contact the Glens Falls City Clerk’s Office at City Hall, 42 Ridge Street, Glens Falls, NY 12801, or call 518-761-3801.

Pastoral Care

Mind, body, spirit … three words which require balance for our sense of health. In order to support your spiritual needs, a certified chaplain is available to any patient in the hospital. The Roman Catholic Diocese of Albany also provides a certified chaplain whose primary ministry is to Catholic patients. With your consent, your clergy are welcome to visit.  Families should also alert their clergy directly of their hospitalization to ensure their support. You may contact a hospital chaplain by speaking to your nurse or calling 518-926-3531 or 518-926-3532.

Security

Security officers serve the hospital community 24-hours per day, seven days per week. They patrol the corridors and grounds, provide escorts, help with parking and vehicle problems and assist in fire prevention. The Glens Falls Hospital security team will also provide visitor passes for those visiting the main hospital campus. To learn more about our visitor management process, please click here.   If you require assistance from Security, please call 518-926-2100 or dial 0 for the Operator using any hospital phone.

Cell Phone Use

Cell phones may be used if they are more than one meter (40 inches) from any energized piece of medical equipment. If any medical equipment shows signs of malfunction, the cell phone, PDA or wireless phone must be shut off immediately. In the immediate vicinity of T5, T6 or the Cardiac Cath Lab, visitors are encouraged to turn off their cell phones.

Smoking and Vaping is Prohibited

Glens Falls Hospital is a smoke-free facility inside and out, and in 2013 New York State enacted legislation prohibiting smoking on hospital grounds or anywhere on campus. In 2017, the law expanded to also prohibit vaping (use of electronic cigarettes and similar devices). Smoking and vaping are prohibited within 15 feet of Glens Falls Hospital property and all regional locations. Please know that we are here to help you – talk to your doctor, nurse, or health care provider if you need assistance during your care or visit with us.

Entrance Hours

Tower Entrance
Open Daily
5:00am-9:00pm

West Entrance
Open Monday – Friday
5:00am-6:00pm

Pruyn Pavilion Entrance
Open Monday – Friday
5:00am-6:00pm

Emergency Department
Open 24/7 including holidays

Your Story is our Story - Glens Falls Hospital “I never pictured a staff so caring of my needs and concerns, but Dr. Sean Kennedy’s staff, GFH’s staff, and Dr. Kennedy answered all my questions, put my mind at ease, and helped me to breathe again. Thank you.” Derek Slayton Queensbury, NY