Glens Falls Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, gender identity, national origin, disability, sexual orientation, age, or source of payment. Glens Falls Hospital does not exclude people or treat them differently because of race, color, religion, sex, gender identity, national origin, disability, sexual orientation, age, or source of payment.
Glens Falls Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters as well as written information in other formats (large print, audio, accessible electronic formats, other formats). Glens Falls Hospital also provides free language services to people whose primary language is not English, such as qualified interpreters as well as information written in other languages. If you need these services, contact the Patient Experience Office in the Tower Lobby or call 518-926-3450.
If you believe that Glens Falls Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Experience Office at Glens Falls Hospital either in person, by mail, fax or email. If you need help filing a grievance the Patient Experience team is available to help you. Below please find their contact information:
Glens Falls Hospital
Attn: Patient Experience
100 Park Street
Glens Falls, NY 12801
Phone: 518-926-3450
Fax: 518-926-3453
Email: patientexperience@glensfallshosp.org
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone. Complaint forms are also available at http://www.hhs.gov/ocr/office/file/index.html. Below please find their contact information:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 or 800-537-7697 (TDD)
“All of the nurses and staff in the Snuggery were exceptional. The OR nurses were amazing and made me feel comfortable and calm. Nurse Kristin made sure all our needs were met, answered our questions, and over all, made us feel important and cared for.”