Patient Information Guide (Interactive Guide)

If you prefer to download a pdf of the Glens Falls Hospital Patient Guide, please CLICK HERE.

Patient Bill of Rights

As a patient in a hospital in New York State, you have the right, consistent with law to:

1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter.

2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.

3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.

4. Receive emergency care if you need it.

5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.

6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.

7. A non-smoking room.

8. Receive complete information about your diagnosis, treatment and prognosis.

9. Receive all the information that you need to give informed consent for any proposed procedure of treatment. This information shall include the possible risks and benefits of the procedure or treatment.

10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet, "Do Not Resuscitate Orders-a Guide for Patients and Families."

11. Refuse treatment and to be told what effect this may have on your health.

12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.

13. Privacy while in the hospital and confidentiality of all information and records regarding your care.

14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.

15. Review your medical record without charge and obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.

16. Receive an itemized bill and explanation of all charges.

17. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you, if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department telephone number.

18. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.

19. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.

DNV GL - Healthcare Public Notice

Glens Falls Hospital is dedicated to providing a safe environment and is committed to providing quality care for its patients.

If you have concerns about patient care and safety in the hospital that have not been addressed, you are encouraged to contact the hospital administration/patient representative at 518-926-3450.

Glens Falls Hospital is accredited by DNV GL - Healthcare. If, for any reason, your concerns remain unaddressed, you may contact DNV GL – Healthcare Office by phone at 866-496-9647, on their website, or via email at to report any concerns or to register complaints. You can also mail your concern to: 400 Techne Center Dr., Suite 100 , Milford, OH 45150, Attn: Complaints.

In addition, for information about Medical Orders for Life Sustaining Treatment (MOLST), please visit the New York State Department of Health web site.

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