Effective Monday June 22, 2020, visitation will be expanded for hospital inpatients in a manner that maintains the safety of patients, visitors, and staff to contain the spread of COVID-19:

  • Visiting hours are 4pm-8pm, seven days per week.
  • Each patient may have one designated visitor per day.
  • Visitors must be age 18 and older.
  • Visitors will enter only through the West Entrance where they will be greeted and screened by security.
    • Visitors must wear a mask at all times and should bring their own personal mask.
    • The visitor will have their temperature checked. Any temperature above 100.0 degrees will exclude the individual from visiting.
    • Visitor will be asked to use hand sanitizer at the screening station and practice good hand hygiene for the duration of their visit.
    • In accordance with DOH guidelines, all visitors will be entered into our electronic visitor management system, and they must share a verifiable telephone number in case there is a need for future contact tracing. This is now required of all hospitals who choose to allow visitors.
  • The visitor must remain in the patient’s room for the entirety of their visit. However, please note that the visitor may be asked to momentarily step outside the patient’s room by staff needing to perform patient care.
  • There is no eating or drinking allowed in patient rooms at this time. We also ask that you limit the amount of items you are bringing in to the hospital.
  • Once you leave the hospital, you will not be permitted to re-enter for visitation that same day.
  • On the day of discharge from an inpatient stay, one visitor may accompany the patient for the discharge process outside of visiting hours.
  • Visitation is also expanded to allow one unique visitor in the Emergency Department for the duration of a patient’s stay outside of visiting hours.
  • Visitors for patients who are receiving same-day surgical and procedural treatments may accompany them during admission. Once the patient is taken to the OR or procedural area, the visitor will need to leave the hospital. When the patient is in recovery and ready for discharge, the visitor will be contacted and may return to rejoin them for the discharge process.

In accordance with NY State DOH guidance and the Governor’s Executive Order, if you have traveled to any of these following states or territories within the last 14 days, you will not be able to visit a patient:

  • Alabama
  • Alaska
  • Arkansas
  • Delaware
  • Florida
  • Georgia
  • Guam
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • North Carolina
  • North Dakota
  • Oklahoma
  • Puerto Rico
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • West Virginia
  • Wisconsin

It’s important to know that some patients may be excluded from visitation due to their medical condition or safety requirements. We can also offer the opportunity to video chat with a patient if you are unable to visit in person. Please contact the Patient Experience Department at 518-926-3450 for assistance.

Visitation for special areas related to pediatric patients, maternity patients, patients for whom a support person has been determined to be essential to the care of the patient, and patients in imminent end-of-life and compassionate exceptions remain unchanged. For the Joyce Stock Snuggery, this means delivering mothers will be allowed one visitor for the duration of their stay – this can be a spouse/significant other OR another support person of the family’s choosing – in addition to their doula.  Special Care Nursery patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.  Visitation restrictions also remain in place for patients in the Inpatient Behavioral Health Unit, all off site locations and all outpatient areas other than same day surgery and procedural areas.

Please understand that you are visiting at your own risk and remember to practice proper social distancing at all times.  All visitors are required to wear proper personal protective equipment, including masks, for the safety of themselves and others.

Additionally, those who do not follow the visitation guidelines will be asked to leave.  We thank you for your cooperation!