Patient & Family Advisory Council

The Patient and Family Advisory Council (PFAC) is composed of a diverse group of individuals who are invested in partnering with the hospital staff. The purpose of the PFAC is evident in their mission statement:

Patients First – To promote a partnership between patients, families, and staff to achieve compassionate care through education and communication.

Involving patients in developing safe and effective hospital programs and services has proven to be valuable, making PFACs not only popular but successful.  The Council at Glens Falls Hospital was founded in December 2016 and regularly meets the 1st Thursday of the month.

Goals for the Patient and Family Council Members includes:

  • Gain a better understanding of the healthcare system
  • Appreciate being listened to and having their opinions valued
  • Become advocates for the patient and family-centered healthcare in their community
  • Understand how to become an active participant in their own healthcare
  • Develop close relationships with other members on the Council
  • Provide an opportunity to learn new skills facilitating groups, listening skills, telling their story

The composition of the Council includes:

  • Patient/family members
  • Physicians
  • Nurses
  • VP of Quality Management
  • Coordinator of the Patient Experience Department


Interested in becoming a member? Please complete the form below:

If you are interested in becoming a member of the Patient & Family Advisory Council please contact:

Celeste Steele
Vice President / Quality, Safety & Infection Prevention
Phone: 518-926-2195

Your Story is our Story - Glens Falls Hospital “The nurses and doctors were so knowledgeable, attentive, compassionate, professional, responsive, kind…I could go on and on with accolades, but they were also engaging, warm-hearted, friendly, and fun. They’re human angels working miracles and saving lives every day, right here in Glens Falls.” Kathie Duncan Queensbury, NY