Your Guide to Glens Falls Hospital
Our primary concern at Glens Falls Hospital is the comfort and safety of our patients and visitors. We strive to make your visit as comfortable and convenient as possible. We have prepared this guide to some of the most frequently requested information about our hospital, including visiting hours and guidelines. If you have any additional questions at all, please don't hesitate to contact a patient care representative at (518) 926-3450.
- Find a Doctor
- Give to Glens Falls Hospital
- Joint Commission Public Notice
- Notice of Privacy Practices and Privacy Officer
- Patient Bill of Rights
- Community Service Plan 2013-2015 (PDF)
- Ethics Committee
- CaringBridge - Free websites to connect patients experiencing a significant health challenge to family and friends.
- Birth Certificates
- Cell Phone Use
- Dining Options
- Financial Assistance & Billing
- Gift Atrium
- Lost & Found
- Medical Records
- Online Bill Pay
- Online Patient Registration
- Pastoral Care
- Patient Representative
- Smoking Policy
- Temporary Housing
- Visiting Hours
- Visitor Guidelines
To obtain a copy of a birth certificate for someone born at Glens Falls Hospital, please contact the Glens Falls City Clerk's Office at City Hall, 42 Ridge Street, Glens Falls, NY 12801, or call (518) 761-3801.
Cell Phone Use
Cell phones may be used if they are more than one meter (40 inches) from any energized piece of medical equipment. If any medical equipment shows signs of malfunction, the cell phone, PDA or wireless phone must be shut off immediately. In the immediate vicinity of T5, T6 or the Cardiac Cath Lab, visitors are encouraged to turn off their cell phones.
Friends and family are welcome in the hospital cafeteria from 6:30 a.m. to 7 p.m. Monday through Friday and 11 a.m. to 7 p.m. Saturday and Sunday. The cafeteria is conveniently located near the central elevators on the lower level. A wide variety of entrees, salads, beverages, desserts and snack items are available.
Au Bon Pain
Glens Falls Hospital is pleased to offer 24-hour dining at the region's only Au Bon Pain restaurant, located in our Northwest Tower Lobby. Au Bon Pain, which means "the fresh bread" in French, offers healthy, casual and fast dining options, including a soup and salad bar, made-to-order sandwiches, fresh smoothies and pre-packaged meals.
Financial Assistance & Billing
Our Financial Services staff is committed to making your payment for hospital services as convenient and stress-free as possible.
Glens Falls Hospital's Patient Financial Services Office performs all insurance billing functions on your behalf for services at the hospital. We have patient billing specialists in Medicare, Medicaid, Blue Cross, Blue Shield, HMOs and all commercial insurance carriers. If you have questions about a Glens Falls Hospital bill for services, please call Patient Financial Services at (518) 926-5100.
If you would like to pay your hospital bill online through our secure payment site, please click here.
In some cases, you may also receive a bill for physician services. For those physicians who are employed by Glens Falls Hospital, billing is managed through Adirondack Medical Services (AMS), the physician billing department of our hospital. If you have questions about a Glens Falls Hospital physician bill, please call AMS at (518) 926-6999.
Both the Patient Finance Office and Adirondack Medical Services offer programs in financial counseling and patient financial assistance.
Patient Financial Assistance Program
As a not-for-profit, community hospital, Glens Falls Hospital is committed to serving all patients regardless of ability to pay. Each year, our Patient Financial Assistance Program provides uncompensated care to uninsured people who do not qualify for Medicaid, yet may meet our less stringent income level eligibility requirements.
If you are experiencing temporary financial set-backs and have difficulty paying for services provided by Glens Falls Hospital, please call Christine LaFountain at (518) 926-5111, who will assist you in completing an application. For more information on the Patient Financial Assistance Program, click here to view a program brochure (PDF).
Should you require the services of an interpreter during your hospital visit, please speak with either a nurse or staff person. You may also contact a patient representative at (518) 926-3450.
Lost & Found
If you are a patient and have lost a personal item during your stay, please notify your nurse, who will contact Lost & Found on your behalf. If you are a visitor, the Patient Representative Office at (518) 926-3450 and the Security Department at (518) 926-2100 are also available to assist you.
To obtain medical records, please download a protected health information authorization form (PDF). Complete the form and mail it to Medical Data Services Correspondence Office, Glens Falls Hospital, 100 Park Street, Glens Falls, NY, 12801 or fax it to (518) 926-5404. A statutory fee may be charged to cover the costs of copying, mailing and other supplies associated with your request. For further questions, you can contact Medical Data Services at (518) 926-5400. Please keep in mind that Glens Falls Hospital only keeps medical records on file for the past 25 years.
Online Bill Pay
Glens Falls Hospital is pleased to offer the safety and convenience of a secure online payment option.
You can find your online user name and password in the upper left corner of your latest hospital statement. Once you are registered, you can view your account, pay your bill through your checking account or credit card, set up payment plans, communicate with our Account Services staff or even sign up for electronic statements.
It's the quick, convenient and safe way to access all of your hospital information. To learn more or for assistance, please call our customer service line at
Online Patient Registration
Glens Falls Hospital is pleased to offer our patients convenient Online Pre-registration for a variety of testing services. This service will allow us to validate all demographic and insurance information prior to your visit. On the day that you arrive, we simply copy your insurance card and have you sign a consent form. Online Pre-registration is available 24 hours in advance of appointments. For detailed information or to pre-register, please click here.
Mind, body, spirit ... three words which require balance for our sense of health. In order to support your spiritual identity, a certified chaplain is available to any patient in the hospital. The Roman Catholic Diocese of Albany also provides a chaplain whose primary ministry is to Catholic patients. Of course, clergy of all major religions are welcome to visit you in the hospital if you so desire. A list of patients who have consented to release their religious affiliation is provided to clergy. However, you may want to request a visit from your clergy to ensure their support. You may contact the hospital chaplain by speaking to your nurse or calling (518) 926-3530.
Because we're concerned about you as a person, Glens Falls Hospital provides you with a patient representative. This person works on your behalf to assure your personal comfort, solve problems, resolve complaints, and inform you of your rights and responsibilities as a patient. Our patient representatives work in confidence and are interested in your suggestions and comments. Please feel free to contact a patient representative at (518) 926-3450.
Security officers serve the hospital community 24 hours per day, seven days per week. They patrol the corridors and grounds, provide escorts, help with parking and vehicle problems and assist in fire prevention. If you require assistance from Security, please call (518) 926-2100 or dial 0 for the Operator using any hospital phone.
Glens Falls Hospital is committed to responding to disease with the latest treatment and prevention methods and to promoting the health and safety of patients, visitors and employees. Because of the documented harmful effects of smoking, Glens Falls Hospital maintains a smoke-free environment.
Amanda's House provides a temporary home for patients and their families who have traveled a distance to be treated at Glens Falls Hospital or other facilities within a five-mile radius of Amanda's House. There is no charge to stay at Amanda's House. For more information, please speak with your nurse or a patient representative.
Visitors and welcomed and encouraged.
Glens Falls Hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Glens Falls Hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.
Supporting our patient's needs to rest, we encourage you to speak with the patient's nurse for unit-suggested visiting guidelines. If the stated times are not convenient for you or the patient, please make the patient's nurse aware of your situation and efforts will be made to accommodate you and the patient.
Any restrictions on visitors or other forms of communication are evaluated for their therapeutic effectiveness and are fully explained to the patient and the family who then participate in the determination.
Please see a Patient Information Guide for more information about visiting and other helpful information.
Please enjoy your visit. Glens Falls Hospital recognizes the important role visitors and family members play in the recovery and support process. If you have any concerns, please feel free to speak with the Nurse Director or the Nurse Manager for the unit on which the patient is located. You may also contact The Patient Experience/Patient Representative Department at ext. 3450.
Glens Falls Hospital recognizes the important role visitors can play in helping someone through a hospital stay. For the comfort and safety of the patient you are visiting, we ask that you please observe the following guidelines:
- Two visitors at a time is preferred.
- Because of the documented harmful effect of smoking, Glens Falls Hospital maintains a smoke-free environment.
- Due to concerns for the safety of our patients, all visitors are asked to clean their hands before and after visiting patients. Hands may be cleaned with soap and water or with alcohol-based gel available throughout the hospital and in every patient room.
- Many patients are on controlled diets. Please check with the nurse before bringing in food from the outside.
- Please do not use rest rooms located in patient rooms. A nurse or other Glens Falls Hospital staff member can direct you to the nearest public rest room.
- Firearms and other weapons are not permitted on hospital property, except in the case of on-duty law enforcement officers.
These guidelines have been established to ensure your loved one or friend is treated in a quiet, healthful environment, with time for visitors as well. In semi-private rooms, the privacy and need for rest of both patients should be of the utmost consideration. Your cooperation in maintaining a peaceful and comfortable atmosphere for all patients is greatly appreciated.
In the event that the hospital must restrict a patient's visitors or other forms of communication based on therapeutic effectiveness, this will be fully explained to the patient and family/freind and will be determined with their participation. We appreciate your cooperation in adhering to this policy.
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