Our primary concern at Glens Falls Hospital is the comfort and safety of our patients and visitors. We strive to make your visit as comfortable and convenient as possible. We have prepared this guide to some of the most frequently requested information about our hospital, including visiting hours and guidelines. If you have any additional questions at all, please don't hesitate to contact our patient care representative at (518) 926-3450.
Birth Certificates
To obtain a copy of a birth certificate for someone born at Glens Falls Hospital, please contact the Glens Falls City Clerk's office at City Hall, 42 Ridge Street, Glens Falls, NY 12801, or call (518) 761-3801.
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Cell Phone Use
Cell phones may be used if they are more than one meter (40 inches) from any energized medical equipment. If any medical equipment shows signs of malfunction, the cell phone, PDA or wireless phone must be shut off immediately. In the immediate vicinity of T5, T6 or Cardiac Cath, visitors are encouraged to turn off their cell phones.
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Dining Options
Cafeteria
Friends and family are welcome in the hospital cafeteria from 6:30 a.m. to 7 p.m. Monday through Friday and 11 a.m. to 7 p.m. Saturday and Sunday. The cafeteria is conveniently located near the central elevators on the lower level. A wide variety of entrees, salads, beverages, desserts and snack items are available.
Bistro
The Bistro, located in the Northwest Tower main lobby, is open from 6:30 a.m. to 7 p.m., Monday through Friday, and 6:30 a.m. to 1:30 p.m., Saturday and Sunday. The Bistro serves soups, sandwiches, salads, coffee beverages and fountain drinks.
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Financial Assistance & Billing
Our Financial Services staff is committed to making your payment for hospital services as convenient and stress-free as possible.
Billing
Glens Falls Hospital's Patient Financial Services office performs all insurance billing functions on your behalf for services at the hospital. We have patient billing specialists in Medicare, Medicaid, Blue Cross, Blue Shield, HMOs and all commercial insurance carriers. If you have questions about a Glens Falls Hospital bill for services, please call Patient Financial Services at (518) 926-5100.
If you would like to pay your Hospital bill online through our secure payment site, please click here.
In some cases, you may also receive a bill for physician services. For those physicians who are employed by Glens Falls Hospital, billing is managed through Adirondack Medical Services (AMS), the physician billing department of our hospital. If you have questions about a Glens Falls Hospital physician bill, please call AMS at (518) 926-6995.
Both the Patient Finance Office and Adirondack Medical Services offer programs in financial counseling and patient financial assistance.
Patient Financial Assistance Program
As a not-for-profit, community hospital, Glens Falls Hospital is committed to serving all patients regardless of ability to pay. Each year, our Patient Financial Assistance Program provides uncompensated care to uninsured people who do not qualify for Medicaid, yet may meet our less stringent income level eligibility requirements.
If you are experiencing temporary financial set-backs and have difficulty in paying for services provided by Glens Falls Hospital, please call Christine LaFountain at (518) 926-5111, who will assist you in completing an application. For more information on the Patient Financial Assistance Program, click here to view a program brochure (PDF).
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Gift Shop
The Gift Atrium, located in the Northwest Tower main lobby, offers newspapers, magazines, flowers and distinctive gift items. The Atrium is open from 7 a.m. to 7 p.m., Monday through Friday, and 10 a.m. to 2 p.m., Saturday and Sunday. To place a telephone order, please call 926-2795 during business hours.
Operated by the Glens Falls Hospital Guild. All proceeds benefit hospital and patient services.
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Interpreters
Should you require the services of an interpreter during your hospital visit, please speak with either a nurse or staff person. You may also contact the Patient Representative at (518) 926-3450.
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Lost & Found
If you are a patient and have lost a personal item during your stay, please notify your nurse, who will contact Lost & Found on your behalf. If you are a visitor, the Patient Representative at (518) 926-3450 and Security departments at (518) 926-2100 are also available to assist you.
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Medical Records
To obtain medical records, please download a protected health information authorization form (PDF). Complete the form and mail it to Medical Data Services Correspondence Office, Glens Falls Hospital, 100 Park Street, Glens Falls, NY, 12801 or fax it to (518) 926-5404. A statutory fee may be charged to cover the costs of copying, mailing and other supplies associated with your request. For further questions, you can contact Medical Data Services at (518) 926-5400. Please keep in mind that Glens Falls Hospital only keeps medical records on file for the past 25 years.
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Online Bill Pay
Glens Falls Hospital is pleased to offer the safety and convenience of a secure online payment option.
You can find your online user name and password in the upper left corner of your latest Hospital statement. Once you are registered, you can view your account, pay your bill through your checking account or credit card, set up payment plans, communicate with our Account Services staff, even sign up for electronic statements.
It's the quick, convenient and safe way to access all of your Hospital information. To learn more or for assistance, please call our customer service line at
(518) 926-5100.
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Pastoral Care
Mind, body, spirit ... three words which require balance for our sense of health. In order to support your spiritual identity, a certified chaplain is available to any patient in the hospital. The Roman Catholic Diocese of Albany also provides a chaplain whose primary ministry is to Catholic patients. Of course, clergy of all major religions are welcome to visit you in the hospital if you so desire. A list of patients who have consented to release their religious affiliation is provided to clergy. However, you may want to request a visit from your clergy to ensure their support. You may contact the hospital chaplain by speaking to your nurse or calling (518) 926-3530.
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Patient Representative
Because we're concerned about you as a person, Glens Falls Hospital provides you with a patient representative. This person works on your behalf to assure your personal needs and comfort, solve problems, resolve complaints, and inform you of your rights and responsibilities as a patient. Our patient representative works in confidence and is interested in your suggestions and comments. Please feel free to contact the patient representative at (518) 926-3450.
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Security
Security officers serve the hospital community 24 hours a day, seven days a week. They patrol the corridors and grounds, provide escorts, help with parking and vehicle problems and assist in fire prevention. If you require assistance from Security, please call (518) 926-2100 or dial 0 for the Operator using any hospital phone.
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Smoking
Glens Falls Hospital is committed to responding to disease with the latest treatment and prevention methods and to promoting health and safety of patients, visitors and employees. Because of the documented harmful effects of smoking, Glens Falls Hospital maintains a smoke-free environment.
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Temporary Housing
Amanda's House provides a temporary home for patients and their families who have traveled a distance to be treated at Glens Falls Hospital or other facilities within a five-mile radius of Amanda's House. There is no charge to stay at Amanda's House. For more information, please speak with your nurse or the Patient Representative.
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Visiting Hours
Routine Medical/Surgical Units:
1 p.m. to 8 p.m.
Kids'Cove/Pediatric Unit:
Parents: Anytime.
Others: 1 p.m. to 8 p.m.
Critical Care Unit T5:
One or two at a time for short periods, based on the patient's ability to receive visitors within the guidelines of clinical status. Visitors will be asked to step out during shift report and multidisciplinary patient care rounds to maintain patient confidentiality.
Behavioral Health Unit:
Monday through Friday: 3:30 p.m. to 5 p.m. and 6 p.m. to 8 p.m.
Saturday, Sunday and Holidays: 1 p.m. to 5 p.m. and 6 p.m. to 8 p.m.
The Snuggery (Maternity) (2W):
Fathers: Anytime
Siblings & All Others: 11 a.m. to 1 p.m. and 4 p.m. to 8 p.m.
Oncology Unit (T2):
Open visiting, please check with RN.
Emergency Care Center:
Visitors are limited to two (2) per patient.
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Visitor Guidelines
Glens Falls Hospital recognizes the important role visitors can play in helping someone through a hospital stay. For the comfort and safety of the patient you are visiting, we ask that you please observe the following guidelines:
- Only two visitors at a time.
- Visitors must be at least 13 years of age except under extraordinary circumstances; special requests should be made with the patient's nurse. Children must be supervised by an adult at all times.
- Because of the documented harmful effect of smoking, Glens Falls Hospital maintains a smoke-free environment.
- Due to concerns for the safety of our patients, all visitors are asked to clean their hands before and after visiting patients. Hands may be cleaned with soap and water or with alcohol based gel available throughout the hospital and in every patient room.
- Many patients are on controlled diets. Please check with the nurse before bringing in food from the outside.
- Please do not use rest rooms located in patient rooms. A nurse or other Glens Falls Hospital staff member can direct you to the nearest public rest room.
- Firearms and other weapons are not permitted on hospital property, except in the case of on-duty law enforcement officers.
- Cell phones may be used if they are more than 1 meter (40 inches) from any energized medical equipment. If any medical equipment shows signs of malfunction, the cell phone, PDA or wireless phone must be shut off immediately. In the immediate vicinity of T5, T6 or Cardiac Cath, visitors are encouraged to turn off their cell phones.
These guidelines have been established to ensure your loved one or friend is treated in a quiet, healthful environment with time for visitors as well. In semi-private rooms, the privacy and need for rest of both patients should be of the utmost consideration. Your cooperation in maintaining a peaceful and comfortable atmosphere for all patients is greatly appreciated.
In the event that the hospital must restrict a patient's visitors or other forms of communication based on therapeutic effectiveness, this will be fully explained to the patient and family and will be determined with their participation. We appreciate your cooperation in adhering to this policy.
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